Warranty Terms

General Terms

Norcott Instrumentation warrants that any of our instrumentation products will be free of defects in materials and workmanship that result in failure of the product during normal operation subject to the following terms and conditions:

The product must have been purchased or supplied as new from Norcott Instrumentation or one of its appointed distributors.

You are able, if required to provide proof of purchase that includes the shipment date.

Warranty Period

The limited warranty period is 12 months from date of purchase or receipt.

Repair or Replacement of Product under Warranty

During the Warranty Period Norcott Instrumentation will repair, or replace the product at Norcott Instrumentation's sole discretion.

Any defective parts may be replaced with new or refurbished parts as we determine necessary to achieve proper operation of the product.

Exclusions

This warranty does not apply to products where:

Damage is caused by abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorised modifications, alterations, or repairs.

Improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of Norcott Instrumentation, including damage or loss during shipment.

Damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, an Act of God, exposure to excessive sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage or theft.

Any Product that has had its serial number altered, defaced or removed.

Any Product that has been purchased second-hand.

Any defect that has occurred after the expiration of the Warranty Period.

Extension of Warranty

The warranty period will be extended for each day that the product is out of your possession for repair under this warranty.

Any replacement parts or product will be covered for the remainder of the warranty period of the original product, or 3 months, whichever is greater.

Labour and Replacement Parts

Norcott Instrumentation will pay all part and labour charges incurred by repairing or replacing defective parts during the warranty period.

Returning Product under this Warranty

If a problem develops during the warranty period, please refer to the Product Returns section of the Product Support Pages on our website.

These pages will provide you with advice on how to obtain a Returns Authorisation Number (RAN). Products will not be accepted for repair without a RAN.

If requested, you must provide proof of purchase for the Product.

You will bear the cost of shipping the Product to Norcott Instrumentation. Norcott Instrumentation will pay the cost of shipping the Product back to you, after completing the warranty service.

Invalid Warranty Claims

If in our opinion the product has been subject to any of the events in the exclusion section above we will immediately inform you that the product cannot be repaired under the terms of our Limited Product Warranty.

We will then offer to repair or replace the product against a repair quotation, or return the product to you. In either case you will be responsible for all shipping and handling charges.

If the returned product is found to be operating correctly (No Fault Found) then you will be responsible for all shipping and handling charges to return the product to you.

Limits of Liability

Our liability in respect of death or personal injury caused by our negligence is unlimited.

Our liability in respect of any and all claims (whether in contract or in tort) arising out of or in connection with this limited liability product warranty shall not in the aggregate exceed the price of the products supplied.

Notwithstanding anything else contained in these limited product warranty terms, in no event shall we be liable to you for; economic loss (which includes loss of profit, business, goodwill, revenue or anticipated savings); loss arising from any claim made against you by a third party; special indirect or consequential loss or damage; loss or damage arising from your failure to comply with your obligations to us or any matter under your control; howsoever caused and even if foreseeable or contemplated by you.

Entire Agreement

This is the entire warranty between you and Norcott Instrumentation and supercedes all prior agreements or understandings, oral or written, relating to the Product.

No representation, promise or condition not contained herein will modify these terms.

Contract Law

All contracts are deemed to have been made in England and shall be governed in all respects by English law and the English Courts shall have jurisdiction to settle any disputes that may arise out of or in connection with any contract.