- I need to make
a reading where I cannot see the display - can this be done?
Yes, simply keep the measurement button
pressed. Allow 3 seconds for the measurement to be taken then
remove the detector from the glass. The reading will be displayed
until the button is released.
Does the detector operate on wet glass?
No, the detector measures various characteristics
of the glass; water or dampness disturbs these readings and
can result in erroneous results. The test area should be dried
thoroughly before attempting a measurement. Be careful not
to get the underside of the detector wet.
The battery indicator is showing Red,
can I still use the unit?
If the error indicator is not lit then
the measurements that you make are still valid. Typically
after the indicator turns Red you can make another 4000 measurements
BUT we recommend that you change the battery as soon as practicable.
- I have an IGU
that is showing low-e top surface?
Normally this can only occur if the
IGU has been built incorrectly. The low-e coating should be
to the inside of the IGU. We recommend that you contact your
IGU fabricator for advice.
- I'm measuring
a Pilkington Glass product that does not have a Pilkington
Activ coating yet the detector shows that it does?
A few relatively 'rare' coatings produce
similar measurement information to Pilkington Activ.
We have extensively tested other widely available coatings
and we have produced a guide of supported coatings. If you
have a coating that you think is being incorrectly detected,
please contact us for advice.
Download the guide
- You recommend
that I take three readings from each side of the glass - Why?
Coated glass used for commercial glazing
can have very small imperfections or local contamination that
is invisible to the naked eye in normal use. The detector
can under some circumstances 'see' this imperfections and
incorrectly report the coatings detected. The chances of measuring
three areas with similar defects are very low. If you regularly
get the differences in measurement on the same sheet of glass
please visit our support
- If I hold the
underside of the unit and press the measurement button the
low-e or error indicators light.
You will, this is perfectly normal,
the measurement system is just reacting to the presence of
- If I order a
detector online how long will it take to be delivered?
For orders placed before 3:00pm we
will try to deliver next day. Please contact us if it has
not arrived within 3 days.